Refund policy

At Paw Paradise, we want you and your pets to love every purchase. If something is not right, we are here to help.

Return Eligibility

We accept returns within 14 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition
  
• The item must be in the original packaging
  
• Proof of purchase is required
  

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom-made products
  
• Final sale or clearance items
  
• Used, washed, or damaged items caused by misuse
  

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will work quickly to provide a replacement or refund when applicable.

Refund Processing

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds are processed to the original payment method within 5–10 business days depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Cancellations

Orders may only be canceled within 12 hours of purchase. Once processing or shipping begins, cancellations may no longer be possible.

Contact Us

For refund or return assistance, please visit Paw Paradise.